Complaints
Legal notices
Multiple Sclerosis Limited (MSL) is committed to providing high quality services to our clients, their families and carers. It is important that individuals accessing our Services register any complaints to the organisation so this feedback can be used to improve what we do.
There are many benefits to raising a complaint with us and to identify solutions as soon as possible. The complaints process can lead to improved services for all individuals by coming up with a solution together.
1. Who can make a complaint?
Any person can make a complaint, this includes the individual receiving services, their family and carers, staff working in other services or any other individual e.g. advocate.
2. What can I complain about?
- The provision of service
- The way feedback was registered or responded to
3. How do I make a complaint?
The MS Society has established a Complaints Officer position. This individual can register your complaint and follow up to ensure you receive a response.
4. The Complaints Process?
More information on Multiple Sclerosis Limted complaints' process can be downloaded here:
Communicating Your Concerns 
The contact details are:
ACTServices Manager |
New South WalesServices Manager |
VictoriaComplaints Officer |
Complaints can be made in any format that meets your needs, such as in writing, telephone, sending a fax. If you are not satisfied with the way your concern has been managed through dealing with our complaints process you can refer your complaint to;
The Officer of the Disability Commissioner
Level 2 456 Lonsdale Street.
Melbourne Vic 3000
Phone: 1300 728 187
TTY: 1300 726 563
Website: www.odsc.vic.gov.au 
Web Manager |